Good News - June 2021

41 JUNE 2021 www.goodnewsfl.org Good News • South Florida Edition OUT AND ABOUT Artis Senior Living re- cently announced it has earned a 2021 Customer Ap- proved award from Lincoln, Nebraska–based healthcare- intelligence firm NRC Health. The NRC Health Customer Approved awards recognize senior-care organizations across the country that are creating outstanding care ex- periences for their customers. “We are extremely proud of this acknowledgment as it sup- ports our strong focus on indi- vidualized, personalized care for those with memory impair- ment. Our residents and fami- lies are able to feel the Artis Philosophy in their interactions with our teams, and it shows with the positive customer re- sponse we get from families,” said Don Feltman, President & CEO of Artis Senior Living. This year, only five Inde- pendent Living, Assisted Liv- ing, or Skilled Nursing organizations earned this honor. Winners were selected according to the results from the NRC Health 2020 Resident and Family Experience Survey. To qualify, organizations must have a high percentage of re- spondents willing to recom- mend their locations to friends and family, also known as Net Promoter Score (NPS), which strongly correlates with both customer satisfaction and en- during loyalty. “In today’s senior living and healthcare climate, it’s mission critical that organiza- tions create trustworthy and enriching care experiences for the people they serve,” said Helen Hrdy, Chief Growth Of- ficer at NRC Health. “Through so many challenges over the last year, these five senior care companies have gone above and beyond to deliver compassionate care and human un- derstanding to their customers at a time when they needed it most. We are so proud to honor them with this recognition.” A complete list of NRC Health Customer Approved award-win- ners can be found bit.ly/NRChealthaward. For more than 40 years, NRC Health (NASDAQ: NRC) has been committed to achieving human understanding and bringing senior living and healthcare organizations closer to their customers than ever be- fore by illuminating and improv- ing the key moments that define an experience and build trust. Artis Senior Living, a pre- mier developer-owner-opera- tor of assisted living residences, was formed by a group of seasoned senior liv- ing professionals on behalf of the Bainum family. Artis is committed to providing the finest level of care through a compassionate dedication to each resident’s comfort and needs. Most of its residences are dedicated to caring for in- dividuals who live with Alzheimer’s disease and re- lated memory disorders. For more about Artis, please visit artisseniorliving.com Artis Senior Living Earns NRC Health Customer Approved Award Directors of the Artis Way from left to right: Andres Marin, Rebecca Schueller, Paul Shevlin, April Stewart, Ayana Cunningham, Rocquel Francis, Noelle Faggins, Gavin Gray